Reality Based Group outlines how its mystery shopper program for businesses uses measurable standards to assess performance in real-world scenarios. The program is structured to reflect actual customer experiences, allowing companies to gather relevant data based on observed behaviors. Evaluations focus on consistency in service delivery, aligning with operational objectives. Reality ... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf